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Terms of service

The terms that govern use of the CozyWag website, purchases and related services.

This page contains the official CozyWag policy text generated or maintained in Shopify. If a summary elsewhere on the site differs from this page, the policy text below governs.

Terms of service

Terms of Service

Effective Date: [Sept 04, 2025]

Welcome to [Your Website Name]! These Terms of Service ("Terms") govern your use of our website [www.yourwebsite.com
] (the "Site") and your purchase of products from us. By accessing or using our Site and services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Site.

1. Products and Services

We offer a variety of products, including but not limited to:

Insert Bags: Specialized bags designed for organizing and protecting your items.

Bag Accessories: Various add-ons to enhance the functionality and aesthetics of your bags.

Straps: Replacement or additional straps for carrying bags comfortably.

Bag Protectors: Protective covers or liners for safeguarding your bags from wear and damage.

Conversion Kits: Kits designed to convert or customize the functionality of your bags.

We reserve the right to modify, discontinue, or update our products and services at any time without notice.

2. Account Registration

To make a purchase or use certain features of our Site, you may need to create an account. When registering, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify us immediately of any unauthorized use of your account.

3. Orders and Pricing

Pricing: All prices listed on the Site are in USD (United States Dollars) and are subject to change without notice. We reserve the right to correct any errors in pricing or product descriptions at our discretion.

Order Acceptance: Once you place an order, you will receive an order confirmation. This does not guarantee acceptance of your order. We may, at our discretion, cancel or refuse your order, especially in cases of pricing errors, inventory issues, or suspected fraud.

Payment: By submitting an order, you authorize us to charge the total amount, including applicable taxes and shipping fees, to the payment method you provided. We accept major credit cards, PayPal, and other payment methods as indicated on the Site.

4. Shipping and Delivery

Shipping Costs (North America):

Free standard shipping on orders over $40 USD within North America.

For orders under $40 USD, a flat rate of $12.99 USD will be charged for shipping.

Shipping Costs (International):

A flat shipping rate of $12.99 USD applies to all international orders.

We offer worldwide shipping, and shipping fees are calculated based on your destination. Please note that all international orders may take longer to process and deliver.

Taxes:

We cover the cost of all applicable taxes for both North American and international customers.

Duties and Customs Fees:

Customers are responsible for any additional duties, customs fees, or taxes that may be charged upon delivery, depending on their country of residence.

We are not responsible for any delays caused by customs procedures or additional charges imposed by customs authorities.

Delivery Times: We aim to ship orders promptly. However, delivery times are estimates and may vary due to factors beyond our control, such as weather, holidays, and third-party courier delays. We are not responsible for any delays that may occur after your order has been shipped.

5. Returns and Exchanges

Return Shipping Costs: Customers are responsible for the cost of return shipping, including those for international orders. Return postage costs are the responsibility of the customer.

Free Shipping Deductions: If your original order qualified for free shipping, the actual shipping cost we incurred will be deducted from your refund amount in case of a return.

Condition of Returned Items: All returned items must be in new, unused, and resalable condition. The item must be in its original packaging with all tags and labels intact.

Non-Returnable Items: Some custom-made or personalized items may not be eligible for return or exchange. Please confirm specifications before placing an order.

International Returns: International customers are also required to pay return postage costs. Please note that international returns may take longer to process due to shipping times.

Please review our [Return Policy] for further details on returns and exchanges.

6. Product Use and Safety

By purchasing our products, you agree to use them in accordance with the intended purpose and follow all safety instructions provided. We are not liable for any damage or injury resulting from improper use of our products.

7. Intellectual Property

All content on the Site, including but not limited to logos, images, text, and product descriptions, is the property of [Your Company Name] and is protected by copyright, trademark, and other intellectual property laws. You agree not to reproduce, distribute, or otherwise use any of this content without prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, [Your Company Name] and its affiliates, suppliers, or vendors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of, or inability to use, our products or services, even if we have been advised of the possibility of such damages.

Our liability is limited to the amount you paid for the product(s) in question.

9. Indemnification

You agree to indemnify, defend, and hold harmless [Your Company Name], its employees, affiliates, suppliers, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising from your violation of these Terms or your use of our products or services.

10. Privacy Policy

Your use of our Site and services is also governed by our [Privacy Policy], which explains how we collect, use, and protect your personal information. Please review it to understand our practices regarding your data.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page with an updated "Effective Date." By continuing to use the Site after such changes are posted, you accept and agree to the updated Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law principles. Any legal action or proceeding arising out of or in connection with these Terms shall be brought exclusively in the courts of [Your Jurisdiction].

13. Contact Information

If you have any questions about these Terms, our products, or our services, please contact us at:

[Your Company Name]
[Your Email Address]
[Your Phone Number]
[Your Physical Address]

 

Need help with an order?

Visit the Help Center or contact CozyWag Customer Care.

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