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Returns & Refunds
A straightforward overview of return eligibility, return steps and refund processing.
We want the return process to be clear. Eligibility and refund treatment depend on the item condition and the applicable store Refund Policy.
1. Contact us first
Use the Contact page before returning an item and include your order information.
2. Keep items resalable
Return-eligible products should be unused, undamaged and in their original packaging.
3. Refund review
Once a return is received, it is inspected before the approved refund is issued to the original payment method.
Important return information
Who pays return shipping?
Under the current store policy, customers are responsible for return shipping unless otherwise required by applicable law or agreed by CozyWag for a qualifying issue.
Are original shipping fees refundable?
Original shipping fees are generally non-refundable under the current store policy. Applicable deductions are described in the Refund Policy.
What condition must the item be in?
Items should be unused, unaltered, undamaged and returned with original packaging and included components.
How long do refunds take?
After an approved return is received and inspected, processing time depends on CozyWag review and your payment provider. Bank posting times can vary.
This page is a customer-friendly summary. The store Refund Policy governs where more specific terms apply.
Still need help?
Send us a message and include your order number when your question is order-related.