Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you need to return an item, please carefully review the following return policy:

1. Return Shipping Costs

• The customer is responsible for the cost of return shipping.
• Please ensure the item is securely packaged to avoid damage during return shipping.

2. Non-Refundable Shipping Fees

• Any original shipping fees (including free shipping) are non-refundable.
• If your order qualified for free shipping, the actual cost of shipping will be deducted from your refund.

3. Condition of Returned Items

• All returned items must be in brand-new, unused, and resalable condition.
• The item must be in its original packaging, with all tags and labels intact.
• We reserve the right to reject returns if the item has been used, damaged, or altered.

4. Non-Returnable Custom-Made Items

• Custom-made items are final sale and cannot be returned or exchanged.
• Please ensure that custom specifications (such as size, color, etc.) are correct before placing your order, as we cannot accept returns or exchanges on these products.

5. Restocking Fee

• A 5% restocking fee will be deducted from the refund amount for any returned items.

6. Return Merchandise Authorization (RMN)

• To initiate a return, please contact our customer service team to request a Return Merchandise Number (RMN).
• You must receive an RMN before returning the item.
• It may take 2-4 business days for our team to process your RMN request.

7. How to Return an Item

• To request a return, please contact us within [insert return period, e.g., 30 days] from the date of delivery.
• Provide your order number, the item(s) you wish to return, and a reason for the return.
• Once your return request is approved, we will provide you with an RMN and instructions on how to proceed.

8. Refund Process

• Once your return is received and inspected, your refund will be processed.
• Refunds will be issued to the original payment method, minus the original shipping costs, the 5% restocking fee, and any applicable deductions.
• The refund process typically takes 2-4 business days from the date we receive the returned item.

We appreciate your understanding and cooperation in following our return policy. If you have any questions, feel free to contact us!